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In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
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I won £433 which I spend because I couldn't get verified, every time I sent documents it was not good enough t... Don't touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. They do not have a UK licence.Absolute scam of a casino. Used chat 3 times regarding the situation.Nothing happened.Don’t use it.- All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice.
- Responsive support service provides quick resolution of questions.
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- Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
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- This will allow our support team to verify your identity securely and investigate the situation thoroughly.We are ready to support you and remain committed to fair and responsible play for all our users.Kind Regards,Jacktop Casino Team
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The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino. The Complaints Team had facilitated communication with the casino, which confirmed that the player's account status was "Not Verified" due to a poor-quality passport photo and the need for a selfie with an open account. The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay.- I will update this review once I receive their reply.
- Deposits land almost immediately, whereas withdrawals are typically processed within the casino’s stated timeline.
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- 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won't close my account when I've emailed 3 times asking they just...
- Dear Jackpot Casino,Thank you once again for blessing me with your legendary copy-paste response — the exact same one you send to literally every single person on Trustpilot.
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- I contacted them to request a full refund and am currently waiting for a response.